Privacy Policy

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

This website privacy policy is divided into the following sections:

  • Who we are

  • Our website

  • Our collection and use of your personal information

  • Cookies and similar technologies

  • Your rights

  • Keeping your personal information secure

  • How to complain

  • Changes to this website privacy policy

  • How to contact us

  • Do you need extra help?

 

Who we are

This website is operated by Barry Donaghue trading as Personal Car Shoppers. We are a personal shopping service for motor vehicles.

 

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union and the United Kingdom and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our website, www.personalcarshoppers.co.uk.

Throughout our website we may link to other websites owned and operated by certain trusted third parties, such as Instagram, Facebook and Linkedin. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

 

Our collection and use of your personal information

We collect personal information about you when you access our website and contact us, send us feedback, and purchase  services via our website.

We collect this personal information from you either directly, such as when you contact us or purchase  services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ and ‘Website analytics’ below).

We also collect personal information about you from other sources as follows:

  • Our Personal Shopper Representative will take you details and the specification of motor vehicle required over the telephone

  • The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

  • your name, address and contact details

  • details of any feedback you give us by phone, email, post or via social media

  • information about the services we provide to you

 

We use this personal information to:

  • create and manage your account with us

  • verify your identity

  • provide services to you

  • customise our website and its content to your particular preferences

  • notify you of any changes to our website or to our services that may affect you

  • improve our services

 

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

 

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

  • consent: where you have given us clear consent for us to process your personal information for a specific purpose

  • contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract

  • legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)

  • legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

 

Further information—the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

When information is collected

 

- When you contact us

 

What information we ask for

 

- Contact details: your name telephone number and and email address

How and why we use your information

 

We ask for this:

 

 to create and manage your account with us

 to communicate with you about your account

 to process any order you have for a motor vehicle

We rely on the collection of your details to proceed with our service as the lawful basis for collecting and using your personal information.

We will keep this information until:

— you close your account with us

— we close your account

 

Website Analytics
Wix Analytics

- Wix collect anonymous infomation such as page views and how long any anonymous user such as yourself stays on our website. 

- This is collected automatically and stored safely by Wix on their data servers/services.

- We use this data to help us understand how our users are interacting with our website in order to improve it.

- No personal data is collected, and nothing could be linked back to you personally.

- The only possessors of that analytical data are ourselves 'Personal Car Shoppers' and Wix.

- This anonymous information will be kept until we close our account with Wix.

Google Analytics

We also use Google Analytics to learn more about our user’s activity. This does not collect specific information about you. It simply collects information such as page views, what browser you used, how long you stayed etc. None of this is tracked back to you as an individual user.

Whether information has to be provided by you, and if so why

We require you to provide your name, address, telephone number and email address to enable us to keep in contact with you. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

 

Cookies and other tracking technologies

One of the most common ways for websites to remember your preferences is to use cookies.

These are small pieces of data that live in your browser and mean that you don’t have to repeat yourself every time you go back to a website. For example, they help search engines to remember that you want your search results in English and help online shops to remember the items that you’ve put in your shopping cart. Advertisers can also use cookies to deliver ads that are more relevant to you.

All modern browsers have tools to help you delete or block cookies from being set. But it’s important to remember that many sites need cookies to work properly, so by deleting or blocking them, some parts of these websites might not function correctly.

The only cookies we use are the 'essential/functional' cookies that are absolutely necessary in order for our website to function correctly. We do not sell services or products directly on our website and thus do not use any cookies which commonly relate to these services. We do not collect any personal user information with these cookies and these are the minimum cookies required for you to view our website. We have not added or used any more cookies beyond the minimum necessary for our Wix created website to work. 

Please bare in mind, other third party websites you use may use cookies to track your movements to and from our website. This is entirely related to your usage and we have no control over that.

We use Wix Analytics to learn more about our user’s activity. This does not collect specific information about you. It simply collects information such as page views and how long you stayed etc. None of this is tracked back to you as an individual user. This information is used by us to see anonymous usage across our entire audience.

 

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

  • require us to correct any mistakes in your information which we hold

  • require the erasure of personal information concerning you in certain situations

  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

  • object at any time to processing of personal information concerning you for direct marketing

  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

  • object in certain other situations to our continued processing of your personal information

  • otherwise restrict our processing of your personal information in certain circumstances

 

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email us at info@personalcarshoppers.co.uk, or write to us at 12 Ringstead Way Aylesbury Buckinghamshire HP21 7ND,

  • let us have enough information to identify you,

  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and

  • let us know the information to which your request relates

 

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

 

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

 

Changes to this website privacy policy

This website privacy policy was published on 1 August 2020.

We may change this website privacy policy from time to time.

 

How to contact us

Please contact us at info@personalcarshoppers.co.uk if you have any questions about this privacy notice or the information we hold about you.

Email: info@personalcarshoppers.co.uk

Tel: 07894 292727

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© 2020 by B. Donaghue